First of the tools chapters - the focus is on the use of self assessment as a means to identify potential knowledge sharing opportunities.It is suggested that a common language be established through benchmarking. The NHS is full of acronyms, NHS speak and the professional jargons of all the groups that work within it. A way to break through this sounds good.
As mentioned in my last post I spent the afternoon today at an event to launch a toolkit designed to share examples of where NHS Knowledge & Library Services are contributing to NHS goals and objectives. This is very much about making our case in a language that is clearer to other NHS staff. There were some great examples of how getting the right information can change lives and save money. I am not sure if the case studies include any of benchmarking but this might well be an area worth investigation.
In terms of developing a self assessment framework one option would be a stripped out version of the National Service Framework . I suspect we could probably thrash out a smaller subset of things we felt really matter. Based on this framework we would then have a chance to do a lot of the kind of work then described in this chapter. The techniques and methods of illustration are practical. The river diagram is particularly appealing. It is similar to the kind of diagrams generated by the LIBQUAL+ process which uses a circular variant to illustrate the gap between user ratings of a service and the service level they desire.
Trying this all out on health library services would be a great way to learn more about how the process works in practice. This could then be applied elsewhere in the organisation.
The chapter concludes with various examples of the process in action. All in all a very positive read with clear applications.
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